SUNWISE - Lenses

Summary of delivery charges

We have free delivery for orders above £100 to the UK

In an attempt to simplify all our delivery charges and maintain transparency we have summarised the costs below:

*Please note that our delivery service is uninsured above £50 and not trackable or traceable other than when the delivery is signed for. All goods are quality control inspected prior to leaving our premises and are in perfect condition. However, it is at the risk of the purchaser that the goods arrive in the same condition they left our laboratory. We strongly advise special delivery for all items over the value of £50 just for peace of mind. We cannot accept any responsibility for lost or damaged goods. Though the recorded delivery service is generally very reliable and used by most suppliers on the internet, if you do have a problem, using the Special Delivery service will allow you to claim back from the Royal Mail the value of goods up to £250.

**Royal Mail Special Delivery 

About our delivery service

UK deliveries

 Please note that shipments can occasionally be delayed due to unforeseen circumstances. 

Please allow up to two weeks for delivery of items that are out of stock or are prescription orders and up to three, in some cases 4 weeks for eyewear branded prescription orders. Orders that require multiple coatings might take an additional week dependent on the number of coatings required. 

We are constantly monitoring the progress of all orders and will endeavour to dispatch your order within 10 working days or within the timeframe specified above for prescriptions. However, if this is not possible we will notify you by email and let you know the estimated delivery date.

If there is no one available to sign for your order, Royal Mail will leave a notification card and your order will be taken to your local post office where it will be available for collection. As an alternative, at checkout, you can change the delivery address to your workplace or another location where your parcel can be signed for.

Rest of Europe deliveries

Please allow up to three weeks for delivery of items that are out of stock or are prescription orders and up to four weeks for eyewear branded prescription orders. Prescription orders that require multiple coatings might take an additional week dependent on the number of coatings required.

We are constantly monitoring the progress of all orders and will endeavour to dispatch your order within 15 working days or within the timeframe specified above for prescriptions. However, if this is not possible we will notify you by email and let you know the estimated delivery date. If this is not satisfactory you will have the opportunity to cancel your order. 

Rest of World deliveries

 Note that orders could take up to 25 working days due to delays at customs.  

Please allow up to three weeks for delivery of items that are out of stock or are prescription orders and up to four weeks for eyewear branded prescription orders. Prescription orders that require multiple coatings might take an additional week dependent on the number of coatings required.

We are constantly monitoring the progress of all orders and will endeavour to dispatch your order within 15 working days or within the timeframe specified above for prescriptions. However, if this is not possible we will notify you by email and let you know the estimated delivery date. If this is not satisfactory you will have the opportunity to cancel your order.

Please note that all outgoing mail is registered and will require a signature at the destination address. For international addresses it is particularly important that the address provided is as clear and accurate as possible so that the courier can get it to the right destination without delay.

Prescription Orders

Over 95% of orders dispatched are delivered within the timeframes stated above, however, due to the nature of the glazing process, we can not guarantee specific delivery dates on prescription orders. Prescription lenses are made to very high standards with low tolerance for errors and are rigorously checked at all stages of production. Any error in the prescription across the lens, deficiencies in the coating or blemishes that cannot be removed means the lens would need to go back in production and re-made. All prescription lenses are also rigorously checked at Eyekit before dispatch and any errors will mean that the lenses as sent back to the glazer for replacing. We have a zero tolerance for errors to ensure our customers receive prescription eyewear to the highest standards and we will not compromise on these standards even if it means delivering eyewear later than expected. Your eyesight is perhaps your most important sense and you deserve the best sight possible.